Know what you want.
A confident, simple, truthful, and authoritative tone and content is necessary. Leaders should not convey uncertainty, doubt, indecisiveness, or fear in the tone of voice and content. Leaders should know what they want so that they are not for a loss of words when asked a question or asked for guidance. Knowing what the purpose or goals of the organization is and what the rules are for behavior are very important since you will be constantly reminding workers of them.
Know when to use “but” or “and” properly
If a task or tasks were not done to acceptable standards then the word “but” can be used. We completed the tasks “but” the next time we will have to do it a little differently and/or we will have to put in more time and/or effort to succeed. If the task or tasks were done to acceptable standards then the word “and” should be used. We completed the job successfully “and” the next time we will have to do it a little differently and/or we will have to put in more time and/or effort.
Leaders should not use superlatives which convey no meaning but are merely an attempt to create an emotional high. Amazing, awesome, unbelievable, incredible, epic, colossal, and out of this world should not be used. Great work, very good work, outstanding job, excellent, good attempt, nice try, on target, you did it, and well done are simple approving motivating words which create an optimistic rewarding emotional reaction which is believable and not exaggerated.
Don’t convey uncertainty and vagueness
Use courageous, truthful, simple, accurate language to motivate action and not communications such as “This is kind of a tough situation” or “It’s sort of up to this team” which conveys uncertainty and vagueness.
Use humor sparingly
Sometimes laughing at yourself or making fun of a past failure or mistake can relieve some stress and affirm that no one is perfect but seldom make fun of a worker who will assume that it is a form of ridicule and feel personally offended. Telling a funny story or joke is sometimes acceptable but you run the risk of someone not getting the joke or the humor and you may appear foolish which is not something a leader should exhibit.
Don’t get sidetracked
Sometimes a worker will ask a question which has little or nothing to do with the discussed subject or may even start complaining about an irrelevant topic such as family problems. Don’t feel obligated to answer such questions or complaints right away and stick to the topic being discussed. “We can discuss that another time” is an appropriate response so you don’t get sidetracked.
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