Customers want someone who has mastered their job and is knowledgeable and reliable at it. Add confidence to this professionalism and your powers of persuasion will be irresistible.
YOU HAVE INTEGRITY
You are honest in your communications even when is seems unpopular with your customer or your company. You tell the truth even when it seems disadvantageous to you or your company. No BS is the key to trustworthiness as long as you include reliability with it.
YOU HAVE EMPATHY
If you can put yourself in the customer’s situation by listening carefully to their viewpoint you will demonstrate that you care about your customer and they will be more loyal to you.
YOU CAN BE CREATIVE
Customers want you to solve problems for them and if you succeed in doing this in an innovative way then they will be more trusting.
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