Tag Archives: complaints

UPDATED NEW QUOTE BY ULDIS SPROGIS 1236!!!

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UPDATED NEW QUOTE BY ULDIS SPROGIS 875!!!

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If you liked this evergreen truth blog then read more of them, about 3800 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

Enjoy!!!!!!

If you enjoyed this blog then here is a list of my most popular ones which you may also enjoy!!!

https://uldissprogis.com/zlist-of-my-most-popular-blogs/

THE TRUTH ABOUT COMPLAINTS

vehicle-complaints

Complaint: n. communicating dissatisfaction and annoyance at a subset(s)

We all complain about something and frequently complain about things which we can’t change such as the weather. No one likes a complainer and especially one who complains about the same thing over and over which is called nagging.

 

Plenty of things go wrong in life with mistakes made and sometimes behaving badly so complaints are a fact of life. A general rule of thumb is-if you can’t do anything about the source of your complaint then ignore it or try to avoid it but don’t stress about how bad you think an insoluble problem is.

 

If you don’t want to be annoying and irritating then don’t complain much unless you think the complaining will register and something can or will be done about it by you or someone else.

In business complaints are important and may be a good source of ideas for improving the product or service and making customers happier or more satisfied with what they purchase.

 The squeaky wheel usually gets attention but just like crying wolf more than once your complaining will be ignored if it goes on too long without resolution and your reputation as someone radiating negative vibes will scare away many humans whom you may want to attract.

If you liked this evergreen truth blog then read more of them, about 800 so far, and one or more of my evergreen truth books, especially COMMON SENSE, rays of truth in a human world filled with myths and deceptions.

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8 STEPS IN ANSWERING CUSTOMER COMPLAINTS

Customers_Complain

Listen carefully and completely to a customer complaint.

Don’t quickly and completely disagree with the customer since this will immediately create an adversarial confrontational response from the customer which will just make existing anger even more intense.

Rephrase the complaint or complaints in your own words so that the customer feels that their complaint has registered or been acknowledged.  

You can empathize with the customer by apologizing for the inconvenience to the customer with a simple “sorry” or agree with the customer complaint and maybe even say that you are upset too about the problem before offering a solution.

If you are not sure that there is a solution then ask them what will make the customer happy and they may surprisingly offer a solution to the problem which may be acceptable to you and ensure continued customer loyalty.

Calmly offer a solution to the complaint if there is one or refer them to someone who can answer the complaint, especially one higher up in authority, if you can’t do so yourself for some reason.

In this technological era with much communication done via emails an unresolved customer complaint may be referred to an actual qualified human who can have a personal conversation with the customer and try to resolve it by phone.

Most problems can be resolved with a replacement, a refund, or a discount on the product.

 

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