Tag Archives: customers

UPDATED NEW QUOTE BY ULDIS SPROGIS 1403!!!

If you liked this evergreen truth blog then read more of them, about 4700 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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WHY COMPUTER ALGORITHMS FAIL TO SATISFY CUSTOMERS IN THE LONG DURATION!!!

Computer algorithms try to guess what information we like and then try to feed us with more of the same. The result is that the algorithms try to pigeon hole us into static categories and feed the same information to us over and over again to the point of boredom which then becomes an annoyance.

In the case of a product the algorithm does not ask how long we will use the product, how long the product lasts, how frequently we use the product, and whether we were pleased with the product or would like to switch to a different one in the future. The result is that we are bombarded with the same or similar products over and over again without a break in time and great annoyance and dissatisfaction occurs.

In the case of an interest in a topic such as cooking, crocheting, car purchasing, job hunting, left or right wing politics, etc. the algorithms bombard you with those most recent topics over and over again. While you are interested in delving deeper into the topic or subject areas this bombardment is acceptable but most of us have other interests in life and we like to switch from one topic or subject area to the next on a weekly or monthly basis. The algorithms just don’t take your other interests in life seriously and don’t prioritize them based on your relative interest in them. If you recently express an interest in cooking then they assume that you are a cooking fanatic for life and if you express an interest in right wing politics then that is the information which you are fed on a repetitive regular basis.

If you use social media then you are bombarded with huge quantities of new friend suggestions and there is never an attempt at determining whether they are quality friends which may fit your interests and personality and that you would truly be interested in communicating with in the first place.

Big data and computer algorithms based on it are flawed when trying to predict what you like and want at a particular time in your life and the result is often getting information offers which are repetitive, boring, time consuming, and ultimately annoying to a human with a wide variety of interests in life. Yes, most average humans are relatively predictable and consume the same information in slightly altered form over and over again but computer algorithms are a nightmare for the Renaissance man or woman who is interested in a wide variety of information or many topics, subjects, and products.

Yes, I have an unusually great interest in a very wide variety of information and I have had much unsatisfactory feedback from social media such as Quora which is a question answering platform. I clicked three likes on Trump jokes and was fed a barrage of Trump jokes for the next month to the point of annoyance. What is the moral to this? Be careful what you like on social media because social media algorithms will assume that you love what you liked for a moment in time and will feed you more of the same to the point of exhaustion and annoyance.

Until algorithms start making decisions based on your long duration cellphone or computer usage I am afraid that your short term decisions will remain the primary emphasis of computer algorithms derived from big data. The internet will start seriously annoying you if you already are not annoyed.

If you liked this evergreen truth blog then read more of them, about 4400 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

Enjoy!!!!!!

If you enjoyed this blog then here is a list of my most popular ones which you may also enjoy!!!

https://uldissprogis.com/zlist-of-my-most-popular-blogs/

UPDATED NEW QUOTE BY ULDIS SPROGIS 799!!!

FotorCreated

If you liked this evergreen truth blog then read more of them, about 3700 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

Enjoy!!!!!!

If you enjoyed this blog then here is a list of my most popular ones which you may also enjoy!!!

https://uldissprogis.com/zlist-of-my-most-popular-blogs/

18 THINGS TO CONSIDER BEFORE BUYING INTO OR OPENING YOUR OWN FRANCHISE!!!

Franchise-Website21

Love of a franchise idea is not enough.

You may love the idea of indoor potted plants but think of how many humans in your town would love the idea and be willing to pay much money to get some which need periodic responsible care with watering, fertilizing, and proper lighting to survive. Buy or start a franchise with a proven track record of success as a viable business.

Never settle for low profit margins.

Double digit profitability returns are desirable but don’t go to the other extreme and expect 30% or greater profit margins.

Try to appeal to the affluent middle class.

The relatively poor patronize severely discounted products and services and you don’t want a franchise sensitive to economic downturns. Don’t try to compete with Amazon, Walmart, or fast food franchises who have the advantage of buying wholesale.

Your franchise should have growth potential both internally and region wise.

Your franchise should have relevance to more than just your immediate territory and be able to expand nationally and even internationally and an ability to expand or grow internally with new periodic offerings.

Owning your own commercial property is ideal.

Leasing can become expensive if it is not a very small property and can severely affect your profitability. Own your own commercial property if possible but don’t lose sight of the importance of the location of it.

Provide a unique experience for your customers.

If the experience is not unique and memorable it is just a commodity which will not be greatly prized by your customers and you will have plenty of local competitors.

An effective internet presence is mandatory.

TV and mail advertisements for small businesses are a thing of the past and an effective internet presence is vital so you will have to find a knowledgeable software expert to set up your website so it can be easily found by your customers and potential customers.

Your franchise will be a small business so be aware of these 11 basic drawbacks which have to be overcome.

https://uldissprogis.com/2014/03/13/the-truth-about-small-business/

 

If you liked this evergreen truth blog then read more of them, about 3400 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

Enjoy!!!!!!

If you enjoyed this blog then here is a list of my most popular ones which you may also enjoy!!!

https://uldissprogis.com/zlist-of-my-most-popular-blogs/

UPDATED NEW QUOTE BY ULDIS SPROGIS 198!!!

FotorCreated

If you liked this evergreen truth blog then read more of them, about 3000 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

Enjoy!!!!!!

If you enjoyed this blog then here is a list of my most popular ones which you may also enjoy!!!

https://uldissprogis.com/zlist-of-my-most-popular-blogs/

5 WAYS STORES TRICK YOU INTO BUYING WHAT YOU DON’T NEED!!!

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Studies have shown

that you move in predictable patterns,

that you can’t resist shiny things,

that shopping makes you high,

that you are not good with numbers, and

that you go for brands rather than cheaper generic equivalents.

For a detailed explanation of how you are tricked into buying things you don’t really need read this cracked.com link.

http://www.cracked.com/article_18805_5-ways-stores-use-science-to-trick-you-into-buying-crap.html

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8 STEPS IN ANSWERING CUSTOMER COMPLAINTS

Customers_Complain

Listen carefully and completely to a customer complaint.

Don’t quickly and completely disagree with the customer since this will immediately create an adversarial confrontational response from the customer which will just make existing anger even more intense.

Rephrase the complaint or complaints in your own words so that the customer feels that their complaint has registered or been acknowledged.  

You can empathize with the customer by apologizing for the inconvenience to the customer with a simple “sorry” or agree with the customer complaint and maybe even say that you are upset too about the problem before offering a solution.

If you are not sure that there is a solution then ask them what will make the customer happy and they may surprisingly offer a solution to the problem which may be acceptable to you and ensure continued customer loyalty.

Calmly offer a solution to the complaint if there is one or refer them to someone who can answer the complaint, especially one higher up in authority, if you can’t do so yourself for some reason.

In this technological era with much communication done via emails an unresolved customer complaint may be referred to an actual qualified human who can have a personal conversation with the customer and try to resolve it by phone.

Most problems can be resolved with a replacement, a refund, or a discount on the product.

 

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