Tag Archives: emotional intelligence

MANAGERIAL MISTAKES!!!

Not fulfilling promises and lying on occasion:

Trust is the most important bonding factor in a relationship and this applies to business relationships also. Break promises or lie and respect for you starts to disappear since employees can no longer depend on your word being true which causes mistrust and hostile confusion and uncertainty in the workplace.

Perhaps not giving a promised pay raise or job promotion will most negatively affect the morale of an employee. There are other less blatant forms of promises made and not kept which will break the trusting bond with employees. Perhaps the best advice to give a manager is to not be pretentious but be honest and straightforward in all your dealings with employees so that they never have to doubt what your true intentions and demands are on the job.

Criticizing employees publicly:

Embarrassment, shame, and bad feelings against the manager may follow the criticizing of an employee in public. Almost everyone wants to feel safe with reputation intact if they make a mistake or screw up in some way on the job and don’t want this to become public knowledge if at all possible. The right time and place to do any chastising is in private between manager and employee only.

Excessive invasion of privacy, especially if details are announced publicly or to other employees:

Sometimes private activities affect business relationships or activities but the manager should be cautious about probing too deeply into the private lives of employees and even worse gossiping about the juicy details. Almost everyone is interested in maintaining a good reputation in the workplace and intimate private details which reflect a bad circumstance or situation should remain largely private and go no further than the manager and employee concerned. Most employee private secrets which don’t adversely affect the business should be respected and definitely not gossiped about if found out.

Withholding motivation or positive feedback:

A manager should do more than just try to help out if problems arise. A good manager will offer words of encouragement for a job well done so that the employee feels that they are being noticed and appreciated on the job on a regular basis.

Micromanaging employees:

Micromanaging indirectly implies that you don’t trust an employee to do a good job on their own. While micromanaging a new employee who is learning the ropes is sometimes a good thing, micromanaging a competent employee with unnecessary interruptions can adversely affect productivity. Interrupting when the work seems to be going too slow or noticing that too many mistakes are being made on the job is not micromanagement but a valid time to see if you can speed things up or eliminate apparent roadblocks to the work. Micromanaging is done primarily because you don’t trust an employee to do a competent job mostly on their own or you want to take credit for the job done yourself.

Not getting feedback from employees:

A domineering manager may just be inclined to give out orders and not ask for much feedback from employees. Largely isolated and minimally interested employees may be the result if they are almost never asked to participate in the decision making processes. Feedback from employees is especially important in a team effort which needs good coordination and participation by more than one employee. Happy and productive employees should be the goal of almost all businesses. Good feedback will determine how happy and productive they are and what things could possibly be done to make them happier and more productive.

Failing to appropriately discipline:

It is bad policy to ignore bad job performance and bad behavior which if left unresolved can lead to a sharp drop in employee morale and some if not many looking for jobs elsewhere. Before disciplining an employee it is best to have a private conversation and determine what is the cause of bad performance or bad behavior on the part of an employee. Sometimes all that is needed is determining the cause, pinpointing concrete steps to resolve the issue, and finally a promise from the employee to improve in the near future with concrete behavior modifications.

Sometimes giving the employee less responsibility, taking away a privilege such as parking rights, or threatening with firing are what appropriate discipline looks like. If the bad performance or bad behavior persists then make sure that you document it all and finally fire the offending employee before the rest of the staff is negatively impacted to the point of no return.

Not coaching or mentoring employees:

Some employees want to advance to higher positions in the business and don’t want to stagnate in a job at the same level for years. It is important for a manager to pinpoint those who want to be upwardly mobile and give them the appropriate coaching, mentoring, and delegation of some authority to keep them motivated. Yes, you run the risk of someone taking over your job in the future but a great manager will him or herself want to move up the business ladder to even higher positions of authority. Having a willing and able replacement ready to go may be a very important factor in getting a personal job advancement yourself.

Not cultivating interpersonal relationships:

Emotional IQ is very important for managers and that usually means that a manager is also interested in some personal information about how the employee is doing away from work. It might be valuable to know what an employee plans to do three or five years from now and what other valuable interests the employee may have. Knowing about employee hobbies, continuing education efforts, networking, and what one does during leisure time can all be vital in adding personal touches to future conversations and pep talks.

Most employees react favorably if they sense a manager really cares about them and what they are doing and hope to do in life.

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SOME GENERAL EMPLOYEE MANAGEMENT TIPS!!!

Ultimately the manager or boss sets the tone of the workplace. If the manager is competent, optimistic, almost always in a good mood, greets workers before work, is willing to give advice and ask for advice when appropriate, engages in solving problems, gives appropriate praise or rewards for work well done, fairly punishes or disciplines when necessary, shows concern for the emotional state of employees and empathizes with them, is kind and considerate, has a sense of humor, and generally has a positive can do attitude then you can’t really ask for much more.

The ideal manager has integrity, is moral, trustworthy, not pretentious, dependable, competent, respected, a good communicator, and has emotional intelligence. Respect is usually earned with time so trying to maintain respectability under almost all circumstances is important for the long haul.

Emotional intelligence: n. the ability to accurately assess a human’s emotional circumstance and to proceed to communicate appropriately and/or to motivate samer human to achieve a goal(s)

Emotional intelligence (EQ) is the ability to impulsively control your impulsive desires to express intense anger, fear, hatred, jealousy, frustration and not offend or greatly threaten the human whom you are communicating with and not stimulate them into defensive intense emotional reactions. It is the ability to communicate these “negative” emotions where appropriate in a calm controlled way.  

EQ is also the ability to confidently communicate loving, caring, empathetic, praising, or inspiring emotions which motivate a human to do their best at achieving a goal(s).

Emotional intelligence can be used to do good and/or bad things and to some extent it is also the ability to manipulate other humans to achieve desired goal(s). That is why managers with high emotional intelligence are sought after in business and institutional enterprises.

Good management means mostly staying emotionally cool or businesslike, listening intently to complaints, suggestions, or problems needing a solution, asking questions and follow up questions to pinpoint the problem, not arguing but being in discussion mode, attacking or trying to solve the problem without personal attacks, getting feedback on the progress of a job when necessary, being courteous and being polite can help in some instances, maintaining high standards of work and good behavior, and not micromanaging.

Employee disputes should be addressed by listening intently to both arguing sides, asking for or giving possible solutions, not taking sides and so not trying to embitter or create unneeded drama and hurt feelings, and letting the employees work it out for themselves if possible. Communicating your expectations and having a clear plan in mind on what to do is important in any dispute and job performance issue which needs guidance.

Mentoring and delegating authority in small steps may be done for employees who hope to advance in the organization to a managerial level.

A written warning can be issued and a little time given to resolve performance issues of a serious kind which may result in firing if not corrected.

We might mention that there is a big difference in managing well defined jobs such as cashiers, stock personnel, and janitors where you can be more authoritative and strict in your management style and managing a team of specialists who are all working together to fulfill project goals.

Managing a team of specialists or creative personnel where you have no detailed knowledge of their job skills is mainly a question of assessing possible cost of the project, length of the project time wise, number and type of personnel necessary, resources needed now, during, and at the end of the project, getting skillful feedback on progress during the project, and finally having the emotional intelligence to keep everyone motivated and working hard at achieving the stated goals of the project.

What you say to your employees and the tone of voice is also important. Sincerely saying good morning, how are you doing? anything new? how’s your family? is everything going smoothly? and any problems? can show a genuine interest in the well being of an employee. Saying – sorry I was wrong, I made a mistake, it was my fault, I could have done better, or laughing at an error shows humility and makes you more respected since employees realize that you are not claiming to be perfect and have some vulnerabilities.

There are many types of incompetent managers who may also have personality problems. They are not confident that they will climb the corporate ladder any further and are fearful that their job will be replaced by someone lower in the pecking order. They may be secretive and sometimes exert their authority with bossy threats, rudeness, and inconsiderate behavior. Added to this they may have a high turnover of employees fearing that one of them will eventually replace them and that they will be without a job or have to move on to another one. If you are this kind of a bad manager then you deserve what you will ultimately get-replaced.

Summarizing one could say that it is most important for a good manager or supervisor to be authentic and not pretentious, to motivate, communicate well and often enough with employees, and be a manager who is willing to learn something new and improve one’s job and human skill set. A good manager is a good role model, a leader, a teacher, a motivator, and a disciplinarian if necessary.

If you are interested in more detailed management knowledge then read a book on emotional intelligence such as Emotional Intelligence 2.0 by Travis Bradberry, and use a search engine to look up topics or words used in this article such as motivating employees, feedback, communicating in the workplace, leadership, teamwork, solving problems, disciplining employees, toxic employees, etc.

If you liked this evergreen truth blog then read more of them, about 4500 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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COMMENTS ON 6 KEY ATTRIBUTES THAT GOOGLE TRIES TO INSTILL IN IT’S MANAGERS!!!

Michael Schneider summarized the 6 key attributes in Effective Bosses and I am commenting on his article based on his observations. While the attributes are considered valuable in managers it is not that easy to instill some of them if the managers don’t have them in the first place. Some attributes are only possible with an abundance of the right prior experiences and indoctrination at a relatively early age since changing an adult’s behavior is many times harder than it is to change a youth’s behavior. This is especially true when it comes to the question of evaluating emotional intelligence.

  1. A growth mindset and emphasis on values is of primary importance for a growing and developing organization.

A growth mindset is really also having values and it means a manager who is interested in optimistically achieving growth in a changing environment by increasing his useful knowledge, skills, and competency in general with new learning.

You can list over 50 core values which manager should have but the most important values are integrity or basic morality and honesty; trustworthiness which is also a function of integrity, dependability, and competence; reputation and respect which results from integrity and trustworthiness; team spirit which comes from a leader with empathy, cooperative effort, and emotional intelligence; and a bottom line attitude which takes into consideration the cost and timeline for materials and personnel which determines how efficient the management actually is in planning and implementing work to be done.

How you instill these values in a manager who doesn’t have them in the first place is mission improbable but managers who have good values should be mentoring others who fall short in some value departments.

  1. Instilling emotional intelligence (EI) in an introverted programmer is almost impossible because emotional intelligence is an acquired skill which comes from years of exposure to all kinds of personality types starting from many siblings in childhood to relatively many social friendships in and out of school. There are things a lacking individual can do to increase personal emotional intelligence and you can further investigate the topic by referring to these two useful articles. Emotional intelligence THE TEN COMMANDMENTS OF EMOTIONAL INTELLIGENCE

 

  1. Manager transition principles is trying to instill in new managers the importance of honesty and being open and vulnerable. Managers are encouraged to communicate their transition and other problems to others and not be afraid to share their experiences and ask for advice from others on how to handle certain important situations and strategies.

 

  1. Coaching

“Through Project Oxygen, it was revealed that the number one quality of effective managers is being a good coach. Google defines good coaching as:

Timely and specific feedback

Delivering hard feedback in a motivational and thoughtful way

Tailoring approaches to meet individual communication styles in regular one-on-one meetings

Practicing empathetic “active” listening and being fully present

Being cognizant of your own mindset and that of the employee

Asking open-ended questions to discover an employee’s acumen”

In coaching as a skill the first two points are techniques for optimizing the effectiveness of feedback and the last 4 are applying emotional intelligence principles.

  1. Feedback  The key to good feedback is asking relevant questions which can be specific or open ended, really listening to the answers, and asking follow up questions if necessary. All of this should be done in a timely way. Motivating can also be a part of feedback where encouragement and sometimes praise is part of the feedback process. Advice or suggestions can also appropriately be given during the feedback process if the task is running into unforeseen problems. The Truth About Feedback.
  2. Decision Making

“To ensure judgments aren’t made in a vacuum, Google has established a routine to help managers make better decisions. This framework includes asking and articulating:

What are you solving for, and is everyone on the same page? (Identify and communicate the root cause.)

Why is it important? (Does it support other business goals?)

Who is the decision maker?

How will the decision be made?

When can people expect a decision? (Keep stakeholders in the loop, and manage expectations.)”

Communicate what the decision is with a reason, why the decision has to be made or why it is necessary and how it supports other business goals, how the decision will be made and by whom, and when the decision will be made. It is basically answering who, what, where, when, and how will a decision be made? A very important omission is how much the decision itself will cost and how much cost will result from making the decision. These are potential planning and implementation costs.

If you liked this evergreen truth blog then read more of them, about 4200 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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UPDATED NEW QUOTE BY ULDIS SPROGIS 1117!!!

If you liked this evergreen truth blog then read more of them, about 4200 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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HOW TO BE SUCCESSFUL IN BUSINESS!!!

no-secrets-to-success

To be successful in business you basically need to be in almost total control of yourself and that means being emotionally intelligent or being in control of your emotions with an ability to communicate well with humans. Surrounding yourself with confident, competent, talented coworkers and workers and networking with successful humans is vital for business success in the long duration.

Not everyone in business wants to be a leader in management but if you want to manage then there are the important things which you must know about emotions, career, employees, coworkers, communications, and bosses. Geoffrey James gives a pretty comprehensive detailed list of what is important to know under the listed categories. Here is a link to his rather comprehensive article on the “secrets” to business success.

http://www.inc.com/geoffrey-james/37-secrets-only-successful-people-know.html

If you liked this evergreen truth blog then read more of them, about 3400 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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MANY WAYS TO MOTIVATE YOURSELF TOWARDS BUSINESS SUCCESS!!!

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There are internal and external motivators. You are in charge of your internal motivations but it is also very important to have external human motivators who push you in the same basic direction that you want to go.

The best motivator is to surround yourself with competent talented humans who share in your vision of what your company should be. You can’t succeed alone no matter how confident you are or how much you believe in yourself so surrounding yourself with confident, competent, and talented humans is essential for long duration business success.

You must understand what your weaknesses and strengths are and hire personnel who complement your weaknesses and make for an overall strong company. The other approach is to minimize your weaknesses by personal effort but this is time consuming, there is no guarantee that you will succeed in strengthening your weaknesses, and in business time is of the essence so hiring someone with strength in your weak category is often the smartest quickest approach.

Perhaps the second most important motivator is an ability to remain optimistic through some failures which are inevitable in a growing business enterprise. Understanding that failure is an opportunity to learn what not to do is very important in any enterprise. If your vision is clear and functional then most failures will not put your company on the verge of bankruptcy.

Motivating yourself to overcome the fear of failure or pushing yourself into decisively acting in the face of some uncertainty is vital to business success. Remaining confident and decisive in the face of adversity and beyond is essential in any growing business. Believing in yourself and your vision is important to maintain, especially at times when it seems almost everything is conspiring against your success.

If you have emotional intelligence then that is very important but to stay motivated you need good role models to learn from. Read about successful entrepreneurs and imitate their good points and network with other successful entrepreneurs who can give you some important vital advice on what to do and who to further associate with. Business ultimately is a human enterprise and you need relevant input from other successful business humans.

Consuming healthy food and drink, getting enough exercise, and enough sleep is vital to staying in peak optimistic performance mode.

Geoffrey James gives an extensive list of how to stay motivated in a business in this link.

http://www.inc.com/geoffrey-james/57-ways-to-motivate-your-inner-entrepreneur.html

 

If you liked this evergreen truth blog then read more of them, about 3400 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

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16 IMPORTANT LEADERSHIP TIPS!!!

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Hiding things from your employees leads to uncertainty or suspicion which is an erosion of trust and makes them less respectful. There may be a time to hide the fact that there will be massive staff reductions since revealing this too far ahead of time may lead to some very qualified workers leaving for a new job. Other than this very unusual situation it is never good to hide things from your employees.

Being empathetic is a major key of emotional intelligence. If you understand the emotional state of an employee and can address their problem appropriately they will respect you more even if you convey news to them which may not be that pleasant. If you show them that you heard them out and acted accordingly with proper empathy you will not break the bond of trust which should exist and there will be greater acceptance of a circumstance.

The new generation due to technology is rather poor in interpersonal social skills, have bad emotional intelligence, and have an inability to handle interpersonal challenges well. Get them to interact personally with peer groups or communities and network with humans in person as much as possible so that they benefit from older more socially experienced humans.

Face the truth no matter how uncomfortable it may seem to you. It can be the truth about yourself, your workers, your customers, or your product deficiencies. If your product is substandard and your workers are not performing well then try to address the problems and move forward courageously trying to fix things.

Know your own weaknesses and those of your workers. Find or hire workers who will strengthen your deficiencies and those of your workers so that the business moves forward with strengths in all the necessary areas of expertise.

Don’t be emotionally aloof and ignore your worker’s emotional needs. Emotionally intelligent leaders interact with their workers in an empathetic way and express an interest in their personal feelings and interests outside of work. The more that you know about your workers and the more they know about you the more they will admire and respect you and empathize back thus forming a more positive bond of trust with you. It will no longer be an “us” and “them” mentality which is not a cohesive psychological force in the workplace.

You are ultimately responsible for the quality of the work and the esprit de corps of your business. That means hiring competent workers, getting rid of disruptive or incompetent workers, and motivating workers to do their best on the job.

In today’s dynamic and uncertain business environment which is constantly changing the primary objectives or vision of the company should not get lost and should be repeated. Even though the personnel and structure may have to be altered or changed from time to time the primary focus or goals of the company should not change radically. If new software and new products results in customer dissatisfaction then the lines of communication should be open so that appropriate changes can be made in a timely fashion.

The most successful leaders are those who surround themselves with smarter workers than the leader himself. If innovation is a necessity then these smart humans can use their exceptional skills to try new approaches which will keep the company competitive and at the forefront of current practices. The insecure micromanager surrounds himself with workers just like him with limited skill sets which prevent them from contributing much to innovation.

Mentor potential new leaders during relatively long waiting durations for mundane tasks. Using your relatively long periods of inactive free time to mentor young workers is time well spent. Mentor your current workers with leadership potential and hire some workers who will become future leaders. Shaping and molding future company leaders is vital to the overall success of a company in the long duration.

 

Don’t dwell in the past telling new team workers how great your old team was. They will begin to wonder why you chose to leave if it was such a great experience. Motivate new team workers to work towards future goals without emphasizing your past successes too much.

Have a clear vision of the future, communicate it to your workers, and motivate them to work towards or achieve that vision with your guidance. Knowing WHAT workers are working for in unison is a great motivator.

Competent leaders with good character, emotional intelligence, and integrity are knowledgeable, trusted, admired, and respected and don’t have to force compliance to the rules with threats, intimidation, humiliation, and demands or don’t have to micromanage the workforce to get things done properly.

Confident leaders lead through values, vision, and vulnerability and arrogant leaders often lead with fear, threats, blame, and ego. Emotional intelligence evolves gradually with time based primarily on selfawareness and knowing whether you are motivating workers primarily with positive approaches or resorting to too many negative tyrannical or bossy techniques.

Look like a leader with businesslike sharp posture, clothing, and looks and not an overly casual or disheveled laid back posture and looks.

Practicing curiosity which is basically asking relevant questions and getting truthful answers stimulates learning, collaboration, and potential innovation which is becoming more vital in a rapidly changing business environment. Not being curious favors a judgmental, blaming, telling, and shaming approach to leadership which frustrates workers, creates conflict, and impedes collaboration, innovation, and understanding.

If you liked this evergreen truth blog then read more of them, about 3400 so far, or read one or more of my evergreen truth books, especially EVERGREEN TRUTH, rays of truth in a human world filled with myths and deceptions.

For a complete readily accessible list of blogs and titles go to twitter.com/uldissprogis.

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